The Five Dysfunctions of a Team by Patrick Lencioni

The Five Dysfunctions of a Team by Patrick Lencioni pdf

Download The Five Dysfunctions of a Team – In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams.

Kathryn Petersen, Decision Tech’s CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni’s utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight.

The Five Dysfunctions of a Team

Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones-often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a powerful yet deceptively simple message for all those who strive to be exceptional team leaders.

Table of Content

Introduction vii
The Fable 1
Luck 3
Part One: Underachievement 5
Part Two: Lighting the Fire 27
Part Three: Heavy Lifting 115
Part Four: Traction 171
The Model 185
An Overview of the Model 187
Team Assessment 191
Understanding and Overcoming
the Five Dysfunctions 195
A Note About Time: Kathryn’s Methods 221
A Special Tribute to Teamwork 223
Acknowledgments 225
About the Author 229

Editorial Reviews – The Five Dysfunctions of a Team

Amazon.com Review

Once again using an astutely written fictional tale to unambiguously but painlessly deliver some hard truths about critical business procedures, Patrick Lencioni targets group behavior in the final entry of his trilogy of corporate fables. And like those preceding it, The Five Dysfunctions of a Team is an entertaining, quick read filled with useful information that will prove easy to digest and implement. This time, Lencioni weaves his lessons around the story of a troubled Silicon Valley firm and its unexpected choice for a new CEO: an old-school manager who had retired from a traditional manufacturing company two years earlier at age 55. Showing exactly how existing personnel failed to function as a unit, and precisely how the new boss worked to reestablish that essential conduct, the book’s first part colorfully illustrates the ways that teamwork can elude even the most dedicated individuals–and be restored by an insightful leader. A second part offers details on Lencioni’s “five dysfunctions” (absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results), along with a questionnaire for readers to use in evaluating their own teams and specifics to help them understand and overcome these common shortcomings. Like the author’s previous books, The Five Temptations of a CEO and Obsessions of an Extraordinary Executive, this is highly recommended. –Howard Rothman

From Publishers Weekly

In keeping with the parable style, Lencioni (The Five Temptations of a CEO) begins by telling the fable of a woman who, as CEO of a struggling Silicon Valley firm, took control of a dysfunctional executive committee and helped its members succeed as a team. Story time over, Lencioni offers explicit instructions for overcoming the human behavioral tendencies that he says corrupt teams (absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results). Succinct yet sympathetic, this guide will be a boon for those struggling with the inherent difficulties of leading a group. 100,000 first printing.

From Library Journal

Building a cohesive team is not complicated, declares Lencioni, president of his own management consulting firm and author of The Five Temptations of a CEO. Departing from the dry, theoretical writing of many management books, he presents his case in the context of a fictional organization, and in doing so succeeds at communicating his ideas. The story is about a female CEO who is hired to bring together a dysfunctional executive staff to work as a team in a company that just two years earlier had looked promising. The scenarios that follow are recognizable and can be applied anywhere teamwork is involved, whether it is a multinational company, a small department within a larger organization, or a sports team. The five dysfunctions discussed are absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results. At the end of the story, the main points are summarized, and clearly written suggestions and exercises are offered to help bring about change. Concise and easy to follow, this book is recommended for academic and public libraries with management collections and for anyone who is a member of a team that needs improvement. Bellinda Wise, Nassau Community Coll. Lib., Garden City, NY
Copyright 2002 Cahners Business Information, Inc.

From Booklist – The Five Dysfunctions of a Team

The final installment in a trilogy that includes The Five Temptations of a CEO (1998) and The Four Obsessions of an Extraordinary Executive (2000), this fictional story demonstrates how a new CEO reforms a dysfunctional executive team with a series of sometimes-painful off-site meetings designed to break them of bad habits. The company has superior tangible and intangible assets yet is behind its competitors in terms of revenue and customer growth. When Kathryn is brought on board to figure out why, she forces her reluctant team to examine their interpersonal behaviors, such as letting individual ego get in the way of team goals. She demands healthy conflict and accountability among the group and vigilantly prevents them from sliding back into old habits. Losing a couple executives in the process, she succeeds in turning the company around. Lencioni demonstrates his points effectively by getting the reader involved in the characters and the tension between them. He wraps up this “leadership fable” with a brief discussion containing additional suggestions on overcoming the five deadly dysfunctions. David Siegfried
Copyright © American Library Association. All rights reserved

Review – The Five Dysfunctions of a Team

In keeping with the parable style, Lencioni (The Five Temptations of a CEO) begins by telling the fable of woman who, as CEO of a struggling Silicon Valley firm, took control of a dysfunctional executive committee and helped its members succeed as a team. Story time over, Lencioni offers explicit instructions for overcoming the human behavioral tendencies that he says corrupt teams (absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results). Succinct yet sympathetic, this guide will be a boon for those struggling with the inherent difficulties of leading a group.

Building a cohesive team is not complicated, declares Lencioni, president of his own management consulting firm and author of The Five Temptations of a CEO. Departing from the dry, theoretical writing of many management books, he presents his case in the context of a fictional organization, and in doing so succeeds at communicating his ideas. The story is about a female CEO who is hired to bring together a dysfunctional executive staff to work as a team in a company that just two years earlier had looked promising. The scenarios that follow are recognizable and can be applied anywhere teamwork is involved, whether it is a multinational company, a small department within a larger organization, or a sports team. The five dysfunctions discussed are absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results. At the end of the story, the main points are summarized, and clearly written suggestions and exercises are offered to help, bring about change. Concise and easy to follow, this book is recommended for academic and public libraries with management collections and for anyone who is a member of a team that needs improvement. ―Bellinda Wise, Nassau Community Call. Lib. Garden City, NY (Library Journal, April 15, 2002)

“…there is a lot of good sense in this book…certainly offers some useful pointers…” (Supply Management, 28 March 2002)

“…is worth exploring…” (Progress, Summer 2002)

“…an entertaining quick read filled with information easy to digest…” (The star online, 12 August 2003)

From the Publisher

“As compelling, readable and practical as his other books. I’m sure this will be another business classic.” (Richard Carr, President & CEO, TEC International)

“Every manager and executive will recognize themselves somewhere in this book. Lencioni distills the problems that keep even the most talented teams from realizing their full potential. Even more important, he shows — in prose that is crisp, clear, and fun to read — how to solve them.” (Geoffrey A. Moore, Chairman, The Chasm Group, Author, Crossing the Chasm; Inside the Tornado; Living on the Fault Line)

“I read most best-selling business books. What sets Lencioni apart is his ability to provide insightful and practical solutions to complex management challenges.” (Phillip Hildebrand, Executive VP and Chief Distribution Officer, New York Life Insurance Company)

“A gripping analysis of what makes teams work effectively. This fine work is a must read for any leader that has come to grips with the fact that no one makes progress — much less succeeds – alone.” (James Amos, president and CEO, Mail Boxes, Etc.)

“Compelling and incisive, this will become the definitive guide on how to build and manage successful teams.” (Jean Kovacs, president and CEO, Comergent Technologies)

From the Inside Flap

After her first two weeks observing the problems at DecisionTech, Kathryn Petersen, its new CEO, had more than a few moments when she wondered if she should have taken the job. But Kathryn knew there was little chance she would have turned it down. After all, retirement had made her antsy, and nothing excited her more than a challenge. What she could not have known when she accepted the job, however, was just how dysfunctional her team was, and how team members would challenge her in ways that no one ever had before.

In The Five Dysfunctions of a Team, Patrick Lencioni offers a leadership fable that is as compelling and enthralling as it is realistic, relevant, and practical. Through his keen intellect and storytelling power, he turns to the fascinating, complex world of teams.

Kathryn Petersen, DecisionTech’s CEO, faces the ultimate leadership crisis: uniting a team that is in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni’s riveting tale serves as a timeless reminder that leadership requires as much courage as it does insight.

Throughout the story, Lencioni reveals the five dysfunctions that go to the very heart of why teams–even the best ones–often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team.

Just as with his other books, Lencioni has written a compelling fable with a deceptively simple yet powerful message for all those who strive to be exceptional team leaders.

The Five Dysfunctions of a Team – Introduction

Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare. A friend of mine, the founder of a company that grew to a billion dollars in annual revenue, best expressed the power of teamwork when he once told me, “If you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.” Whenever I repeat that adage to a group of leaders, they immediately nod their heads, but in a desperate sort of way.

They seem to grasp the truth of it while simultaneously surrendering to the impossibility of actually making it happen. And that is where the rarity of teamwork comes into play. For all the attention that it has received over the years from scholars, coaches, teachers, and the media, teamwork is as elusive as it has ever been within most organizations. The fact remains that teams, because they are made up of imperfect human beings, are inherently dysfunctional. vii 03_960756_flast.qxd 3/25/05 9:59 AM Page vii viii Introduction But that is not to say that teamwork is doomed. Far from it. In fact, building a strong team is both possible and remarkably simple.

But it is painfully difficult. That’s right. Like so many other aspects of life, teamwork comes down to mastering a set of behaviors that are at once theoretically uncomplicated, but extremely difficult to put into practice day after day. Success comes only for those groups that overcome the all-too-human behavioral tendencies that corrupt teams and breed dysfunctional politics within them. As it turns out, these principles apply to more than just teamwork. In fact, I stumbled upon them somewhat by accident in my pursuit of a theory about leadership. A few years ago I wrote my first book, The Five Temptations of a CEO, about the behavioral pitfalls that plague leaders. In the course of working with my clients, I began to notice that some of them were “misusing” my theories in an effort to assess and improve the performance of their leadership teams—and with success! And so it became apparent to me that the five temptations applied not only to individual leaders but, with a few modifications, to groups as well.

And not just within corporations. Clergy, coaches, teachers, and others found that these principles applied in their worlds as much as they did in the executive suite of a multinational company. And that is how this book came to be. Like my other books, The Five Dysfunctions of a Team begins with a story written in the context of a realistic but 03_960756_flast.qxd 3/25/05 9:59 AM Page viii ix Introduction fictional organization. I have found that this allows readers to learn more effectively by losing themselves in a story and by being able to relate to the characters. It also helps them understand how these principles can be applied in a nontheoretical, real-world environment, where the pace of work and the volume of daily distractions make even the simplest of tasks seem arduous. In order to help you apply the material in your own organization, a brief section following the story outlines the five dysfunctions in detail. That section also includes a team assessment and suggested tools for overcoming the issues that might be plaguing your team.

Finally, although this book is based on my work with CEOs and their executive teams, its theories are applicable for anyone interested in teamwork, whether you lead a small department within a company or are simply a member of a team that could use some improvement. Whatever the case may be, I sincerely hope it helps your team overcome its particular dysfunctions so that it can achieve more than individuals could ever imagine doing alone. That, after all, is the real power of teamwork

About the Author

PATRICK M. LENCIONI is founder and president of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and their teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. Lencioni is the author of 11 best-selling books, including The Advantage and The Ideal Team Player.

To learn more about Patrick, and the products and services offered by his firm, The Table Group, please visit www.tablegroup.com.

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